Order Processing Time

Orders are processed within 1–3 days after they are placed. Processing includes order review, payment confirmation, item preparation, and shipment handling.

Processing times may vary during high-volume periods, promotional events, holidays, or when additional order review is required.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery timing may vary based on destination, local delivery conditions, weather, customs review, or other factors outside normal store operations.

Shipping Destinations

Guess provides Free Worldwide Shipping. Orders may be shipped to available destinations worldwide, subject to successful checkout, complete address information, and any destination restrictions that may apply.

Please enter your shipping address carefully at checkout to help avoid delivery delays or failed delivery attempts.

Shipping Rates

Guess offers Free Worldwide Shipping. No standard shipping fee is charged for eligible orders using this service.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

After your order ships, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the tracking system.

If tracking does not update immediately, please allow the full tracking update window before contacting support.

Wrong or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your order details carefully before submitting your purchase.

If you notice an address mistake, contact Guess customer service as soon as possible at [email protected]. We will do our best to help before the order ships, but address changes may not be possible after processing has started.

Customs, Duties, Import Taxes, and Government Charges

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers should not be charged additional customs duties, import taxes, brokerage fees, or government charges for orders shipped through our Free Worldwide Shipping service. If you receive a notice requesting payment for these fees, please contact us before making any payment.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, damaged, or delivered incorrectly, contact Guess customer service so we can review the issue and provide next steps.

• For delayed packages, please check the latest tracking update first.
• For lost packages, contact us with your order number and tracking details.
• For damaged packages, include clear photos of the package, item, and any visible damage.
• For delivery issues, include the shipping address used at checkout and any delivery notice you received.

Order Support

For shipping questions, tracking concerns, delivery issues, or address help, contact Guess customer service at:

Email: [email protected]