30-Day Return Window

Guess accepts eligible returns within 30 days of delivery. To begin a return, customers must contact our customer service team first. Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• The item is returned within the 30-day return window.
• The item is unused, unworn, unwashed, and in its original condition.
• Original tags, packaging, accessories, and included materials are returned when applicable.
• The item is not marked as final sale or otherwise listed as non-returnable at the time of purchase.
• The customer has contacted customer service and received return instructions before sending the item back.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items that have been worn, washed, altered, damaged, or used
• Items missing original tags, packaging, accessories, or included materials
• Final sale items, when clearly marked at the time of purchase
• Items returned after the 30-day return window
• Returns sent without first receiving customer service return instructions

How to Start a Return

Please contact our customer service team before mailing any return. We do not display a fixed return address because return details must be confirmed by customer service.

1. Email [email protected] with your order number and return request.
2. Include the item name, reason for return, and any photos if the item arrived damaged or incorrect.
3. Wait for our customer service team to provide the correct return instructions and return details.
4. Package the item securely and follow the instructions provided by customer service.

Return Shipping Cost

Guess offers 30 Days Free Returns for eligible returns that follow our return instructions. Customers must contact customer service first to receive the correct return details. Returns sent without approval or to the wrong location may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. Approved refunds are processed within 3–15 days after the returned item is received and inspected.

Refunds are issued according to the approved return details. The time it takes for funds to appear may vary depending on the payment provider.

Exchanges

If you need a different size, color, or item, please contact customer service at [email protected]. We will provide instructions based on your order and item availability. If an exchange cannot be completed, a return and refund may be recommended instead.

Damaged or Wrong Items

If your order arrives damaged or you receive the wrong item, contact us as soon as possible at [email protected]. Please include your order number, a description of the issue, and clear photos so our team can review your request.

Final Sale Items

Items marked as final sale at the time of purchase are not eligible for return or exchange unless required by applicable law. If you are unsure whether your item qualifies, contact customer service before starting a return.

Contact Information

For return instructions, exchange questions, damaged item support, or refund updates, contact Guess customer service at [email protected].

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.